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  1. How you deal with them can have a big impact on your business – mishandled complaints often lead to poor customer feedback and lost business. But if you handle customer complaints well, you can often turn a negative into a positive. Here’s a step by step process on how to deal with customer complaints.
    http://www.bmmagazine.co.uk/in-business/advice/how-do-you-deal-with-customer-complaints/
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