Twenty, even ten decades back, when a complaint was generally created by correspondence, a disgruntled customer could be managed in-house without anybody outside the company understanding, but these days are all gone.
Here are just 5 reasons why you need to request customer feedback.
Mopinion is a proud sponsor of Website Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Feedback Tools in order to collect feedback from the user. Mopinion takes it one step further and offers a solution to analyse and visualise user feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.
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