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  1. Customer feedback is vital in any business or industry. Retailers in particular are utilizing it to not only put specific products under the microscope, but to also analyze how they’re providing the best experience across all their channels.

    Using feedback allows retailers to catch issues before they become detrimental to the business and it shows customers you value their input. Soliciting customer surveys, allows retailers to identify strengths and weaknesses, helping it evolve.
    https://multichannelmerchant.com/mcmcommercechat/the-value-of-a-robust-customer-feedback-strategy/
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Mopinion: The Leading User Feedback Tool

Mopinion is a proud sponsor of Website Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Feedback Tools in order to collect feedback from the user. Mopinion takes it one step further and offers a solution to analyse and visualise user feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.