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1. How has Spokeo’s VoC program progressed since using Mopinion?

   Last year, we asked Spokeo – an online people intelligence service – to share their experience with implementing a new and improved Voice of Customer (VoC) program. Customer Experience Manager Brady Gillerlain took the reins and walked us through their decision making process as well as initial plans for using Mopinion’s all-in-one feedback analytics software to gain a deeper understanding of their customers and better define customer success. Their plans were inspiring, but where did they end up?

   https://mopinion.com/customer-story-spokeo-voc-program/

   Tags: customer story, follow up, spokeo, user feedback, voc by tjeerdtraats (2020-06-29)

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2. Mopinion integrates with collaboration app Basecamp

   That’s right! Mopinion has also joined forces with popular collaboration app, Basecamp. This new webhook integration enables teams to achieve next-level digital feedback management through improved productivity in project management.

   https://mopinion.com/mopinion-integrates-with-basecamp/

   Tags: basecamp, collaboration, integration, product-innovation, projects, user feedback by tjeerdtraats (2020-06-09)

   Comments - Voting 0

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