As firm owners, we often believe that when clients are paying our bills, it must mean they are happy with our services. But there are better ways to get a sense of client satisfaction than reviewing our accounts receivable aging.
What if we could eavesdrop on a conversation our client was having about us with another business owner? Are they recommending us? Maybe theyre actually complaining about us. While its never comfortable imagining what conversations are being said about us, pretending like those conversations are not happening is not a good option.
So, here are seven ways to know what our clients really think about us:
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