If your website isnt customer centric, youre missing out on sales. Customers have a plethora of options online, and if your website fails to meet their standards, youre not providing a great customer experience. There was a time when customer centric websites werent a concern.
You would create a site, launch it and users didnt mind going through hoops to buy your products or use your service. And then in 2016, just 1% of businesses in the United States said that they were working to give their customers a better experience on their website. If you want to update your website with a focus on being customer centric, youll want to follow the tips below:
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