Customer Feedback: The Untapped Resource that Retailers Should Re-Examine

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  1. Despite the emergence of exciting new tools like virtual reality and artificial intelligence, sometimes its important to go back to basics. Improving your retail strategy could be as simple as connecting more closely with consumers and using technology more efficiently. Thats the takeaway message from the inaugural State of Technology in Retail report, released on Tuesday morning by the product decision platform MakerSights. The survey found that for 43 percent of retail respondents, understanding customer preferences is still their biggest challenge when bringing new product to market, beating out inventory management and retail pricing. Forty-one percent also reported that acquiring and retaining customers was the most pressing challenge in retail as a whole.
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Mopinion: The Leading User Feedback Tool

Mopinion is a proud sponsor of Website Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Feedback Tools in order to collect feedback from the user. Mopinion takes it one step further and offers a solution to analyse and visualise user feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.