Weve found that NPS surveys are a great way to get actionable customer feedback at scale. Theyre easy to send, easy for customers to take, and give a quantifiable data point on how customer happiness and loyalty is improving (or not).
Mopinion is a proud sponsor of Website Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Feedback Tools in order to collect feedback from the user. Mopinion takes it one step further and offers a solution to analyse and visualise user feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.
