The Changing Landscape of Customer Acquisition, Engagement and Retention in 2020

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  1. Marketing has evolved over the years from a largely intuitive exercise based on an executives judgment and experience, into becoming a data-obsessed occupation. A hundred years ago, department store magnate John Wanamaker was famously quoted as saying that he knew half of his advertising spend was wasted. The problem, he said, was that he didnt know which half. Thats not the case today.
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