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1. Introducing Empathy: The New Benchmark for Customer Experience

   In this guest post, the APAC managing director of MaritzCX, David Blakers (pictured below), says in a fight for customers’ attention, brands that can show empathy will fast be ahead of the pack…

   http://www.bandt.com.au/opinion/introducing-empathy-new-benchmark-customer-experience/

   Tags: customer-experience, benchmark, empathy, maritzcx, customer-feedback by eringilliam (2018-06-05)

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2. Digital Customer Experience Benchmark 2015 - Mopinion

   Mopinion is specialised in the field of customer feedback via web and mobile platforms, and conducts an annual Benchmark study among professionals to the status quo of Digital Customer Experience in the Netherlands.

   https://mopinion.com/digital-customer-experience-benchmark-2015/

   Tags: website-feedback, benchmark, customer-experience by eringilliam (2017-08-29)

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3. Digital Customer Experience Benchmark 2016 - Mopinion

   The Digital Customer Experience Benchmark 2016 reveals that most major European companies still remain in the beginning stages of monitoring customer experience through digital channels such as websites and mobile apps.

   https://mopinion.com/digital-customer-experience-benchmark-2016/

   Tags: website-feedback, benchmark, customer-experience by eringilliam (2017-08-28)

   Comments - Voting 0

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