Tags: benchmark*

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  1. In this guest post, the APAC managing director of MaritzCX, David Blakers (pictured below), says in a fight for customers’ attention, brands that can show empathy will fast be ahead of the pack…
    http://www.bandt.com.au/opinion/introducing-empathy-new-benchmark-customer-experience/
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  2. Mopinion is specialised in the field of customer feedback via web and mobile platforms, and conducts an annual Benchmark study among professionals to the status quo of Digital Customer Experience in the Netherlands.
    https://mopinion.com/digital-customer-experience-benchmark-2015/
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  3. The Digital Customer Experience Benchmark 2016 reveals that most major European companies still remain in the beginning stages of monitoring customer experience through digital channels such as websites and mobile apps.
    https://mopinion.com/digital-customer-experience-benchmark-2016/
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Mopinion is a proud sponsor of Website Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Feedback Tools in order to collect feedback from the user. Mopinion takes it one step further and offers a solution to analyse and visualise user feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.