Customised training programs driven by client insights, company-wide experience awards and more personalised services are just some of ways real estate group, Harcourts International, is utilising a new customer experience platform for business growth.
Harcourt is a full service real estate franchising business operating 900 offices in nine countries including Australia. Its chief strategy officer, Steffi Andruchiw, told CMO the decision to bring on a fresh customer experience management platform in the last 12 months was about keeping up with client expectations and further cementing a culture of customer experience.
https://www.cmo.com.au/article/656929/how-customer-experience-measurement-driving-cultural-change-global-real-estate-group/
