Customised training programs driven by client insights, company-wide experience awards and more personalised services are just some of ways real estate group, Harcourts International, is utilising a new customer experience platform for business growth.
Harcourt is a full service real estate franchising business operating 900 offices in nine countries including Australia. Its chief strategy officer, Steffi Andruchiw, told CMO the decision to bring on a fresh customer experience management platform in the last 12 months was about keeping up with client expectations and further cementing a culture of customer experience.
https://www.cmo.com.au/article/656929/how-customer-experience-measurement-driving-cultural-change-global-real-estate-group/
In today’s competitive market, the rise of digital technology and customers having more choice than ever at a click of a button, it is easy enough for a consumer to spend their money elsewhere if their expectations are not met. Customer service should be the backbone of any company, with strong customer orientation being highlighted and extra steps being taken to deliver an unforgettable service.
As a leader in creating an unforgettable customer experience, seen throughout the many stores throughout the region, Below’s what you can do to go above and beyond to ensure customers not only buy from you once, but become loyal for years to come.
https://www.forbesmiddleeast.com/en/how-to-go-above-and-beyond-with-customer-experience/
