Comprehensive new research from Ofcom shows how tech behaviors in Western society have changed in the last 10 years. It’s an illuminating picture of the UK consumer market, whose trends can easily be seen at work globally.
At its heart is a story of how humans are becoming ever more dependent upon connected technologies. This is a mega-trend with massive implications for how organizations go about requesting, collating and analyzing real-time customer feedback stats.
https://www.customerthermometer.com/customer-feedback/customer-feedback-process-stats/
