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  1. Introducing Empathy: The New Benchmark for Customer Experience Website Feedback News certified bookmark
    In this guest post, the APAC managing director of MaritzCX, David Blakers (pictured below), says in a fight for customers’ attention, brands that can show empathy will fast be ahead of the pack…
    http://www.bandt.com.au/opinion/introducing-empathy-new-benchmark-customer-experience/
    Tags: , , , , by eringilliam (2018-06-05)
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