The pace of change in the world of B2B is famously rapid, which makes the task of generating impactful strategies difficult: no sooner have you settled on and refined your plan of action going forward than you realize a competitor is achieving results with a technique or tactic you’d never even heard of, let alone mastered. The increasing sophistication of artificial intelligence makes this unavoidable to a degree, but the best thing you can do is cover all bases, frequently refresh your knowledge of the emerging technologies, and commit wholeheartedly to your own tailored, data-driven processes.
https://www.forbes.com/sites/lilachbullock/2019/03/06/5-b2b-tips-and-strategies-that-you-need-to-know-in-2019/
Traditional CRM is typically transactional; social CRM is behavioral. Traditional CRM is company-centric and focused on sales; social CRM is truly customer-centric. Traditional CRM is about implementing the technology; social CRM is focused on applying the strategy.
Traditional CRM architecture is typically designed to manage these four primary areas.
https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=129216/
Are you struggling to get user feedback for your product or service? Maybe you haven’t even considered that you should be gathering user feedback? If you fall into either of those categories, you’ve come to the right place. A review and feedback are not the same things. Sure, you might have some glowing 5-star reviews for your business but what are they telling you? While a good review tells you that a customer loves your company, it doesn’t tell you why or what’s most important to them and on the other hand, what about difficulties they might have faced or areas you could improve?. That’s where user feedback comes in. Your company will never grow if you don’t have it.
So why does user feedback matter? Simply put, user feedback helps you create better products. If you want to improve your company and keep your valued customers happy, here are four strategies to boost user feedback.
https://www.business2community.com/product-management/4-strategies-to-boost-user-feedback-and-why-it-matters-02111782/
