Businesses around the world are having to constantly shift and adapt to the changing tides of consumerism. This is no different for the retail industry, considering it could cease to exist without customer demand. As 2019 inches closer, the time to re-evaluate your various marketing and advertising strategies and campaigns in a way that will stand out in the over-saturated world of a Google search is now.
Enter customer-driven marketing; a strategy that can transcend any campaign for any industry if done correctly. To instill a customer-driven marketing approach to your store, you’ll need to first ensure there is consistency for your customers in the form of processes, that you’re curating content specifically for your target market and customer-base, and that you’re gathering data through customer feedback.
Together, you’ll be able to implement these tactics your various approaches on gaining new customers, maintaining the level of satisfaction for current customers, and winning over those who are still a bit unsure of the experience your store offers.
https://www.retailcustomerexperience.com/blogs/the-necessity-of-customer-driven-marketing-for-retail/
The last 10 years of customer-driven innovation has taught Salesforce a lot. While listening is fairly simple (and fun!), using it to inform product planning is much more complex. Integrating customer feedback requires executive alignment, commitment to community, and a solution that is both simple to use and rich in information to help product managers plan effectively. Sound daunting? Well, we’re here to help because today we’re sharing some of the tips and tricks we’ve learned while building our listening machine.
https://www.salesforce.com/blog/2016/12/4-tips-to-turn-customer-feedback-into-action.html/
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