eringilliam: cx-innovations*

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  1. It seems like every company out there these days is focused on improving the customer experience. In today’s world where experiences are compared across industries, it is truly one of the only ways to remain relevant with audiences.

    For this reason, 72% of companies have made CX innovations their top priority and 63% have pursued technological investments to make it happen.
    https://www.brandwatch.com/blog/improve-customer-feedback/
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