More and more eCommerce providers rely on a personalised user experience for their customers.
The best example of a wide and far reaching user experience is the fashion industry.
There are now 52 seasons a year instead of four which can make it difficult for retailers to know what the next step is to take for their customers. With that in mind retailers invest heavily in customer feedback. Many platforms even offer its customers their own WhatsApp channel for individual shopping advice, and of course to gain more insights.
https://www.searchenginepeople.com/blog/empathetic-websites-knowing-customers-user-personas.html/
2015 was a tremendous year for Mopinion, we signed many new and exciting clients; such as TomTom, Generali and Microsoft, we doubled our sales team and added many new features to our platform. With all these exciting developments we also decided to launch a new Mopinion website.
https://mopinion.com/mopinion-launches-new-website-2/
In this rapidly changing digital world, a company website functions as a calling card and is often the primary channel for customer relations. As a digital marketeer, you are constantly coming up with new ways to satisfy your online customers. After a few years, your website may no longer meet requirements and you will need to develop a new website. What role can feedback play in this respect?
https://mopinion.com/new-website-5-reasons-to-start-with-customer-feedback-right-away/
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