It’s no question that customer feedback is important for any company to gather, but how do you ensure customers feel compelled to give it? Simple — the payoff must be as good as the time they spend providing you with the input.
https://www.egnyte.com/blog/2015/10/three-ways-to-get-customer-feedback-that-drives-change/
Instantaneous reactions are becoming the norm. Think tweets, likes, and the ever-expanding emoji screen. Certainly, customers expect us to reply as quickly as they can type on their smartphones. If they are sharing their thoughts on social media or in an email to you, these customers want an answer immediately. Sometimes sooner...
https://www.qualtrics.com/blog/in-the-moment-feedback/
While post-sale Net Promoter Score surveys help you gain insight into what you can do to improve your onboarding process, raise your retention rate and reduce churn, pre-sale surveys help you discover weaknesses that stop people from becoming your customers in the first place.
https://www.retently.com/blog/nps-website-visitors/
Businesses must be proactive in generating customer feedback. But your quest for feedback can either produce a magic elixir or simply be an annoyance to others, depending on how you do it.
https://www.score.org/resource/how-get-more-value-customer-feedback/
Simply receiving feedback isn’t enough; the central question becomes how to make that feedback valuable and actionable.
https://www.forbes.com/sites/williamcraig/2015/07/17/customer-feedback-isnt-useful-until-you-make-it-actionable/#42a11e4f72e7/
You already know customer feedback is critical to improving your business, but how do you keep the process manageably simple?
https://www.questback.com/blog/the-simple-way-to-collect-valuable-customer-feedback/
You need to ensure that you’re receiving honest feedback, whether it’s the good, the bad, or even the ugly. Here is a list of 7 useful tools which helps you gather valuable customer feedback.
https://www.impactbnd.com/blog/7-survey-tools-for-getting-valuable-customer-feedback/
