SAN JOSE — In an effort to amplify their reach into San Jose communities, the city’s civilian police watchdog has launched a new website and text-messaging system to gather citizen feedback and take complaints.
The move is a nod to the evolving modes of communication for younger residents less inclined to make a phone call or show up to the Office of the Independent Police Auditor (which just moved a block away from its previous location).
http://mercurynews.com/2019/12/16/san-jose-police-auditor-revamps-online-presence-to-engage-residents/
You already know that your customers' satisfaction is critical to the success of your business. But what about employee satisfaction? Does it matter how happy your staff is? And should you gather employee feedback? In this article, we'll take a look at how you can use a Net Promoter Score (NPS) survey to assess your employees' at-work satisfaction and loyalty to your brand, producing a metric called eNPS.
http://business.com/articles/enps-employee-feedback/
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