tjeerdtraats: website-feedback*

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  1. For a successful website or mobile app, user experience and interaction are critical factors which calls for testing, feedback and refinement during and after the design process. This is where feedback comes in handy. Asking for feedback from users can provide you with an alternative perspective, enabling you to properly meet the requirements as well as expectation of these users. While there are various types of user experience feedback solutions (see previous article with UX tools overview), there is one type in particular that enables businesses to improve page usability, Visual Feedback tools.
    http://mopinion.com/top-21-visual-feedback-tools-an-overview/
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  2. Are your customers happy?

    If you don’t know for sure, guessing is not the next best thing. According to a 2017 study by the folks at American Express, a person from the U.S. is going to tell an average of 15 people about a bad customer service experience.

    Even worse, research by thinkJar’s CEO, Esteban Kolsky, found that only 1 out of 26 unhappy customers complain. The rest will just leave..
    http://optinmonster.com/best-ways-to-collect-customer-feedback/
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  3. If you’re not already thinking about 2020 web design, the time is now. Already, web design trends for 2020 have started to emerge, and if you want to stay on-trend and engage site visitors, it’s crucial to pay attention.

    But what is the future of web design in 2020? Will everything change? Well — not everything, but some specific 2020 web design trends are worth your attention.
    http://webfx.com/blog/web-design/web-design-trends-for-2020/?ref=webdesignernews.com/
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  4. With rapid digitisation, businesses adopting technology for the first time, security threats and incidents are on the rise in the Indian market. And the government is currently in the process of updating the national cybersecurity policy. Having announced that the 2013 policy will be updated by 2020, the government is inviting suggestions from Indian citizens for the National Cybersecurity Strategy to cover all scopes and diversity of cybercrimes and cybersecurity areas of interest.
    http://inc42.com/buzz/govt-calls-for-citizen-feedback-on-national-cybersecurity-strategy/
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  5. Right or wrong, the general public associates the term “cookie” with a perceived online privacy invasion. But cookies, along with other tracking technologies, provide the personalized user experiences that consumers crave.
    http://adexchanger.com/data-driven-thinking/before-we-kill-the-cookie-lets-ask-why/
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  6. Did you know that 53% of visitors will abandon your website if it takes more than 3 seconds to load? And did you know that almost ‘40% of users will stop engaging if they find the content or layout of a website shabby and tatty’. While these small blunders may seem trivial, they mustn’t be overlooked as they are very well capable of killing your conversion and retention rates. The question is, how can you optimise your website in a way that completely eliminates these errors. Well, the truth is you can’t. No one can. But you can certainly make improvements! Let me introduce you to website optimisation services.
    http://mopinion.com/best-website-optimisation-services/
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  7. Halloween is almost here. The skies are growing darker. Leaves are covering the sidewalks. Pumpkins are sprouting up on nearly every front porch. And shops are dressing up their front windows with decorations of spiders, skeletons and scary masks! One thing is for sure, here in the Netherlands Halloween is definitely gaining ground. But while all the scaring and getting scared continues to become more popular and celebrated, this theme isn’t exactly something you want reflected in your business. In this article, we’ll provide you with 5 tips that will help you avoid scaring off your customers with feedback forms!
    http://mopinion.com/stop-scaring-off-your-customers-try-these-5-online-feedback-tips/
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  8. We’re delighted to share that German solar energy equipment supplier K2 Systems recently rolled out Mopinion feedback within their very own future-oriented planning software K2 Base. With their online software ‘K2 Base’, K2 Systems provides a powerful tool that helps plan the foundation of a PV installation, the mounting system. This software is a continuously updated and platform-independent online software. In the future, K2 Systems hopes to gather much more feedback about the usability of their software and leverage that feedback to ‘change the user journey to a user delight’.
    https://mopinion.com/k2-systems-launches-mopinion/
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  9. Stedin is a regional Dutch network operator that mainly operates in the Netherlands’ Randstad region, which consists of Rotterdam, The Hague and Utrecht. As one of the top three largest operators in the Netherlands, Stedin is responsible for the transport of electricity and gas to more than 2 million customers (including industrial customers).
    Eager to gain better insights into how their website was performing and how they could improve the online experience (on a deeper level) Stedin employed Mopinion as its digital feedback solution.
    http://mopinion.com/customer-story-stedin/
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  10. Website content largely defines the success of your business. So why wouldn’t you make it a priority to have the best website content out there? Now you can with these top-of-the-line website content survey templates.
    https://marketplace.mopinion.com/products-category/website-content/
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Mopinion: The Leading User Feedback Tool

Mopinion is a proud sponsor of Website Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Feedback Tools in order to collect feedback from the user. Mopinion takes it one step further and offers a solution to analyse and visualise user feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.