We’re at a tipping point for many transformation triggers, including globalization, digital growth, regulatory compliance and a changing economy. Each of these things has the power to dramatically impact customers and change how they interact with brands. The combination could completely change the face of customer experience moving forward. Buckle your seat belts because we’re in for a bumpy (and exciting) transformation journey heading into the new year.
https://www.forbes.com/sites/blakemorgan/2018/12/05/five-trends-shaping-the-future-of-customer-experience-in-2019/
