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1. Canterbury City Council leverages feedback to achieve customer centricity online

   In this customer story, Canterbury City Council’s Product Manager, David Newell shares a little bit about how his organisation’s customer feedback programme (with Mopinion’s software) has helped his team become more customer centric online.

   https://mopinion.com/canterbury-city-council-customer-centricity-online/

   Tags: customer-centricity, customer-feedback, customer-stories, government by eringilliam (2019-02-15)

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2. Crow Wing County Board: Website sets record with more than a million visits

   The official website for Crow Wing County set a record with about 1.3 million views in 2017, according to officials, a trend for the fourth straight year.
   
   For the first time, mobile device users topped 60 percent of the website traffic and continue to grow at a higher pace than residents searching the county website using a desktop computer.

   http://www.pineandlakes.com/news/government-and-politics/4403230-crow-wing-county-board-website-sets-record-more-million-visits/

   Tags: website-feedback, web-feedback, website-optimization, web-optimization, website-traffic, web-traffic, government by tjeerdtraats (2018-02-15)

   Comments - Voting 0

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