We’ve all experienced that person who’s talking on his cell phone in public, in a voice that’s way too loud — on the train, in a restaurant, or walking down the street, screaming into the mobile, oblivious to the effect he's having on the crowd nearby.
We rarely experience this with a land line phone. That’s because when we talk on a land line phone, “There’s a small percentage of our voice that’s fed back to us. It’s called "sidetone,” according to former Bell Labs scientist Dr. Steve Crandall. About 18 decibels of sound (the loudness of a whisper) comes back to us to give us an indication that our voice is being heard on the other side of the connection. When we have that feedback, we are less apt to make a spectacle of ourselves.
http://mashable.com/2010/06/20/feedback-filters-social-media/#siIC_vhwS8qi/
In order to design a series of questions that will specifically address the purpose of conducting the survey can turn into a messy business. Companies are unable to obtain accurate and quality responses from customers because many customers tend to lie or exaggerate during a survey. This causes inconsistent results and companies are unable to benefit from the research. However, research remains to provide solutions to these survey problems. Here are 10 tips to consider when you design customer feedback surveys
https://tech.co/10-important-tips-consider-designing-customer-feedback-survey-2015-07/
There are basically two approaches you can take: Ask them (“Stated Importance”) or Derive it (“Derived Importance”). dive into the article for details...
https://www.genroe.com/blog/how-do-you-determine-what-is-important-to-a-customer/440/
Happy, satisfied customers become the repeat buyers who keep your business alive and well. They also bring new customers your way. American Express noted that one satisfied customer can equal up to nine referrals.
Still not convinced? Let’s look at five more reasons you should constantly monitor and improve your customer satisfaction metrics.
https://www.getfeedback.com/blog/5-reasons-customer-satisfaction-still-an-important-metric/
Loyal customers are the most valuable resource a company can have. Not only do they provide repeat business that generates revenue and drives performance, but they can also help firms find new audiences, improve products and services and open up new opportunities. These advantages are often the result of careful analysis and the collection of feedback from customers.
http://www.omegascoreboard.com/news/customer-experience-strategy/customer-feedback-is-essential-to-improving-performance/
Online reviews have created a new form of marketing and communication that bridges the gap between simple word-of-mouth and a viral form of feedback that can move virtual mountains for a business. The importance of online reviews for businesses is truly mind boggling; from increase of brand awareness to an overall increase of profit in the long run.
http://theonlinedepartment.com/8-reasons-why-online-reviews-are-important-to-your-business/
In today’s digital business world, most businesses and companies rely on their customers’ feedback and responses to determine if the products and services they offer are satisfactory or not. Given these circumstances, survey tools in WordPress, Facebook, LinkedIn, and other social platform channels are developed and utilized to measure the acquired feedback and responses from clienteles. Moreover, customer feedback and responses provides entrepreneurs and marketers a clearer insight, which they can use to enhance their brand, products, services, and their overall customer experience.
https://qeryz.com/blog/importance-of-customer-feedback-and-responses/
If your business is largely online, your website is everything. It determines the level of visitor engagement and, ultimately, your revenue and profitability.
Your site analytics can give great guidance for making improvements, from highlighting tactical conversion opportunities to a strategic need to drive greater referrals from external sources such as search engines or social media.
http://www.quanteze.com/website-feedback/
Most web designers and developers avoid getting feedback on their work because it can be time consuming, frustrating and even scary. But it doesn’t have to be that way. When done right, you can gather feedback that will inspire you, give you a fresh perspective and push your work to the next level.
https://www.hongkiat.com/blog/7-steps-to-better-website-feedback/
Getting feedback from your peers is an easy way to get a unique perspective on your work from outsiders who might see things that we don't. This article examines the key benefits of getting great feedback on your web designs and we'll also share a few tips for getting it.
https://webdesign.tutsplus.com/articles/the-importance-of-getting-great-feedback-in-web-design--webdesign-155/
