While it may just sound like a tech buzzword, digital transformation is so much more than that. The digital transformation is a complex and sometimes even daunting process that impacts multiple aspects of your business – all with the goal of creating efficient digital operations. And this process involves not only meeting the demands of changing technology, but also working in a way that adapts to these changes. Is your organisation struggling to keep up? Then keep reading…
https://mopinion.com/10-must-read-guides-to-digital-transformation/
This article discusses the steps and necessary metrics to drive account retention and expansion:
+ Common issues facing Customer Success (CS) teams
+ How to resolve and prevent those issues
+ The process for resolving those issues
+ The leading metrics that ensure you’re on track to accelerate profitable growth
+ Resources (including a whitepaper and template) to put this system into action
https://www.business2community.com/customer-experience/the-power-of-leading-indicators-in-customer-success-heres-what-to-measure-02067946/
