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  1. While it may just sound like a tech buzzword, digital transformation is so much more than that. The digital transformation is a complex and sometimes even daunting process that impacts multiple aspects of your business – all with the goal of creating efficient digital operations. And this process involves not only meeting the demands of changing technology, but also working in a way that adapts to these changes. Is your organisation struggling to keep up? Then keep reading…
    https://mopinion.com/10-must-read-guides-to-digital-transformation/
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  2. This article discusses the steps and necessary metrics to drive account retention and expansion:

    + Common issues facing Customer Success (CS) teams
    + How to resolve and prevent those issues
    + The process for resolving those issues
    + The leading metrics that ensure you’re on track to accelerate profitable growth
    + Resources (including a whitepaper and template) to put this system into action
    https://www.business2community.com/customer-experience/the-power-of-leading-indicators-in-customer-success-heres-what-to-measure-02067946/
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Mopinion: The Leading User Feedback Tool

Mopinion is a proud sponsor of Website Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Feedback Tools in order to collect feedback from the user. Mopinion takes it one step further and offers a solution to analyse and visualise user feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.