I left you all with the question: will Digital Customer Feedback take a step forward? I had my doubts, but thanks to our latest Benchmark survey, we now have some solid insights.
https://mopinion.com/the-island-called-digital-customer-feedback-part-two/
Online feedback forms come in many different shapes and sizes. To initiate these different types of feedback forms on a website or mobile app, two different methods are used: a passive approach (e.g. a feedback button on the side of your website) and an active approach (e.g. triggering a feedback form when a customer reaches a certain goal on the website, or when a visitor leaves the page).
https://mopinion.com/passive-versus-active-online-feedback-forms/
So how can you and your digital team maintain a smooth operation and happy customers while dealing with this massive influx of consumers? The answer is simple – use customer feedback to determine what is irritating your customers the most and solve it.
https://mopinion.com/user-experience-tips-happy-online-customer/
From user experience to annual benchmarks and from text analytics to customisable dashboards, we’ve covered a lot this past year. Mopinion’s blog touches on all things customer feedback with articles catered to every digital role.
https://mopinion.com/mopinions-hottest-blog-posts-of-2016/
As a proud sponsor, Mopinion is pleased to announce the launch of a new online community: User Feedback News. This global community shares curated content surrounding trending topics such as user feedback, user experience and technology.
https://mopinion.com/a-new-community-for-user-feedback-news/
The first online survey software and questionnaire tools initially surfaced in the late 1990s. These were more traditional survey tools that included a long list of questions, anonymous respondents and were only accessible on a PC. However ever since the emergence of website feedback, online survey tools have evolved and therefore, managed to stay ‘in fashion’ among online marketers.
https://mopinion.com/top-21-online-survey-software-questionnaire-tools-overview/
Mopinion’s new data loader feature will enable users to import their own feedback data sets and easily visualise and analyse this data from external sources in our dashboards.
https://mopinion.com/mopinion-releases-new-data-loader-feature/
Sound familiar? If so, then I’m guessing you’ve already approached a digital agency or are looking to do so in the near future. In both cases, perhaps it’s helpful to consider a few of the benefits of doing this first.
https://mopinion.com/speak-to-your-digital-agency-about-online-customer-feedback/
The importance of visualising and analysing online customer feedback cannot be emphasised enough. A very modern approach to data analysis, using visualisations not only enables us to easily digest the data but also aids in extracting valuable customer insights.
https://mopinion.com/building-your-user-feedback-dashboard-the-easy-way/
Much of the conversation was focused on digital how-to’s, discussions on the direction that online marketing will be moving in the coming years and the ever present suspicion that computers will steal all of our jobs.
https://mopinion.com/digital-development-on-the-rise-for-b2b-companies/
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