More than ever before, marketers have an opportunity to see and interact with customers and prospects across the largest number of channels and platforms. That provides more data to identify patterns in behaviour that can be leveraged to create better messages and interactions with them. However, these multiple touch-points have also complicated the viewpoints and decisions marketers make in relation to customers. That’s why it’s important to collect all those perspectives and create a single view of each customer.
https://www.marketing-interactive.com/features/creating-a-single-view-of-each-customer/
Marketers can now utilize data to transform the customer journey and capitalize on consumer behavior. This article breaks down the top five things the best data-driven marketers do and how you can do them too.
Simply put, data-driven marketing is using the information we have on customers to better reach our audience through marketing.
Data utilization has grown from a nice-to-have marketing tool to a must-have strategy. The good news for marketers is that, as data has matured, the amount of information available has grown as well. With audience segments, behavioral data, optimization and feedback, marketers can now use data to transform the customer journey and capitalize on consumer behavior.
https://www.business.com/articles/5-things-best-data-driven-marketers-do/
There appears to be no slack in the effort by organizations to create and distribute content designed to create meaningful interactions with prospects and customers across the customer buying decision process. However, despite the intent to create a dialogue, most of this work still utilizes a “push” approach that still feels like a monologue.
Being able to adapt to how customers behave requires Marketing to move from being a Marketing content engine to a customer engagement engine. This is a bold move and a big departure from how most Marketing organizations are structured. This article suggests how to restructure and measure the Marketing organization to adapt to the new era of customer engagement.
http://customerthink.com/how-marketers-must-adapt-to-the-new-era-of-customer-engagement-and-measure-success/
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