Customer feedback is a great way to get ideas on how to improve your business. When seeking feedback, it’s best to make it as easy as possible for your customers to give their suggestions or ideas for improvement and ensure you take the time to action on feedback...
https://www.business.gov.au/info/plan-and-start/start-your-business/what-is-customer-service/seek-customer-feedback/
It's time to change the way you think about customer feedback and how you collect it. Your business will be better off for it
https://www.americanexpress.com/us/small-business/openforum/articles/the-definitive-guide-to-getting-customer-feedback/
In this post, first we’ll take a look at a three-fold solution to respond to negative reviews. Next, we’ll take a look at the different channels where you’re likely to receive negative customer feedback and what can be done for them in specific.
https://vwo.com/blog/dealing-with-negative-customer-feedback-for-ecommerce/
The secret to understanding customers' needs, wants and concerns is making the most of customer feedback. That means not only collecting feedback, but managing and acting upon that feedback to improve your products and services
http://www.destinationcrm.com/Articles/Web-Exclusives/Viewpoints/9-Ways-to-Successfully-Manage-Customer-Feedback-66492.aspx/
Analyzing feedback is where the real improvement begins. Analyzing customer feedback data is valuable in delivering a better experience to your customers and stronger results for your business.
https://www.questback.com/blog/customer-feedback-analytics-what-you-need-to-know/
When designing your website, keeping feedback in mind will significantly improve user experience. Think about every element of every page and ask yourself, “Does what I expect to happen, happen? When I do this, how can I be sure I’m doing it right? Will the website let me know if I can do this or if I did it correctly?”.
https://www.volacci.com/blog/volacci/2011/march/28/feedback-not-just-noisy-microphone-anymore/
When users take time to offer useful feedback, you have to consider what their experience is like. Usually it’s the ones who care most that take their time to send you thoughts and ideas. By ignoring them, you’re telling your best customers that you don’t care.
https://blog.intercom.com/3-rules-for-customer-feedback/
Don’t leave your customer feedback in the hands of Yelp users; actively seek it out and post it on your company’s website.
http://www.verticalresponse.com/blog/why-customer-feedback-can-profitable/
You need to ensure that you’re receiving honest feedback, whether it’s the good, the bad, or even the ugly. Here is a list of 7 useful tools which helps you gather valuable customer feedback.
https://www.impactbnd.com/blog/7-survey-tools-for-getting-valuable-customer-feedback/
Find the five best reasons why your B2B company should be collecting consumer feedback to get the most from your sales, marketing, retention and growth efforts.
http://blog.trustpilot.com/blog/2015/9/23/5-proven-reasons-why-b2b-companies-absolutely-need-customer-feedback/
