It’s often not that easy to gather feedback from angry, frustrated or disappointed customers on your website. You need to find processes to capture feedback from your visitors at the right time and right place...
https://userbrain.net/blog/best-website-customer-feedback-tools/
Customer feedback is a great way to get ideas on how to improve your business. When seeking feedback, it’s best to make it as easy as possible for your customers to give their suggestions or ideas for improvement and ensure you take the time to action on feedback...
https://www.business.gov.au/info/plan-and-start/start-your-business/what-is-customer-service/seek-customer-feedback/
The people that know your business the best and can help you improve your business are your customers, and one of the best ways to really improve your business is to get feedback from your customers.
https://website-designs.com/business/tips-for-getting-informative-feedback-from-customers/
Customer satisfaction is a top priority for almost all companies (and if it isn't, it should be). Receiving customer feedback is a great way to measure it and take action when needed, but it can be trickier than it seems. Continue reading...
https://blog.balsamiq.com/sharing-customer-feedback/
“Businesses need to listen to their customers. Feedback helps companies that are good grow faster than ever.”
That’s the view of leading Silicon Valley expert Marty Cagan, who recently spoke with us about the role of online reviews in a world where business lifespans are shortening.
By the end of this blog you’ll see what we’re working on to ensure you can collect feedback from your customers quickly, easily, and without any fuss.
http://blog.trustpilot.com/blog/2016/2/15/how-to-get-the-most-out-of-asking-for-customer-feedback/
Customer feedback is just getting input from your existing customers as well as potential customers on how you can improve what’s good, how you can fix what’s bad, and what, overall, you need to change.
https://www.singlegrain.com/user-experience/how-to-get-honest-reliable-feedback-from-your-customers/
We’ve found that NPS surveys are a great way to get actionable customer feedback at scale. They’re easy to send, easy for customers to take, and give a quantifiable data point on how customer happiness and loyalty is improving (or not).
https://baremetrics.com/blog/automating-customer-feedback/
In this post, first we’ll take a look at a three-fold solution to respond to negative reviews. Next, we’ll take a look at the different channels where you’re likely to receive negative customer feedback and what can be done for them in specific.
https://vwo.com/blog/dealing-with-negative-customer-feedback-for-ecommerce/
Have you ever encountered a pop-up on a website requesting answers to a few short questions? This is an exit intent survey, and it’s a great way to capture thoughts from visitors. These pop-ups ask customers to answer a few questions when they exit.
https://www.surveygizmo.com/survey-blog/instant-customer-feedback/
How can you strike a balance between gathering real-time feedback and respecting your users’ rights to get stuff done without being interrupted?
https://community.uservoice.com/blog/in-app-customer-feedback/
