tjeerdtraats: customer-relationship*

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  1. It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS).
    https://www.business2community.com/strategy/saas-companies-implement-product-nps-program-5-simple-steps-02021767/
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