Are your customers happy?
If you dont know for sure, guessing is not the next best thing. According to a 2017 study by the folks at American Express, a person from the U.S. is going to tell an average of 15 people about a bad customer service experience.
Even worse, research by thinkJars CEO, Esteban Kolsky, found that only 1 out of 26 unhappy customers complain. The rest will just leave..
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