tjeerdtraats: website-review*

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  1. Are your customers happy?

    If you don’t know for sure, guessing is not the next best thing. According to a 2017 study by the folks at American Express, a person from the U.S. is going to tell an average of 15 people about a bad customer service experience.

    Even worse, research by thinkJar’s CEO, Esteban Kolsky, found that only 1 out of 26 unhappy customers complain. The rest will just leave..
    http://optinmonster.com/best-ways-to-collect-customer-feedback/
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  2. Gamers are an opinionated bunch, and rightfully so — the experience of playing a certain video game will be different for every player, and based on what can be seen around the web, every player wants his or her voice to be heard. Fortunately for them, Nintendo has implemented a new system that will allow fans to post reviews for Nintendo Switch games on the company's own website.
    http://www.shacknews.com/article/103546/players-can-now-review-switch-games-on-the-nintendo-website/
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Mopinion: The Leading User Feedback Tool

Mopinion is a proud sponsor of Website Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Feedback Tools in order to collect feedback from the user. Mopinion takes it one step further and offers a solution to analyse and visualise user feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.