Getting customers to provide you with feedback is no easy task but when you get it right, you can collect a lot of great information all in one place. Using online surveys has become a powerful way to help in the process of getting feedback…but how can you ensure you’re asking the right questions and getting maximum exposure with your customers?
https://www.getvero.com/resources/feedback-from-customers/
Well-designed online feedback forms are the start of a good digital experience program. While feedback forms are often confused with traditional online surveys, there is no denying that applying a feedback form is far more effective. An online feedback form is a tool used to capture feedback on websites and mobile apps. It is a way for marketers to keep a constant pulse on customers’ wants and needs and determine whether they’ve reached their online goals.
https://www.digitaldoughnut.com/articles/2016/november/how-to-build-the-best-online-feedback-forms/
By giving users and customers a voice, it can serve to drive customer loyalty, adding another layer of two-way communication between you and those who use your services or buy your products.
http://www.addthis.com/blog/2015/09/29/5-ways-to-collect-user-feedback-and-improve-your-website/#.WhVPkEqnHIU/
Website intercept surveys can increase your feedback response rates by upwards of 60%. Collecting customer feedback is critical because it’s the cornerstone of a successful online business. Without customers, there is no business.
http://www.questionpro.com/blog/collect-feedback-website-intercept-surveys/
Whether you’re trying to improve the customer experience on your website or learn more about your site visitors, the quickest way to get the feedback you need is by hosting your surveys directly in your website.
https://www.surveymonkey.com/curiosity/3-easy-ways-survey-website-visitors/
Website surveys are a popular method of collecting feedback that allows you to ask your visitors questions and collect their feedback. The key to a successful survey is asking the right questions in the right moment – then visitors are more likely to participate and share their thoughts. If you don’t know what question to ask, take a look at this list of 20 website survey questions
https://survicate.com/website-survey/questions/
Check out this list of the best product review websites for Business-to-business and Business-to-consumer companies. Keep in mind that every industry has niche sites, too. For instance, those in the restaurant industry may want to be on UrbanSpoon. This blog post won't get into sites that are specific to one industry, but it will provide review sites that apply to businesses in almost any industry.
https://blog.hubspot.com/blog/tabid/6307/bid/33741/12-places-businesses-should-be-collecting-online-reviews.aspx/
We believe that qualitative website feedback tools are also essential to take the pulse of your website, but surprisingly they are less widely used despite paid services such as Opinion Labs being available for many years and some incredible free tools such as the much lauded 4Q Survey.
https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/website-feedback-tools-review/#Website_feedback_tools/
It’s often not that easy to gather feedback from angry, frustrated or disappointed customers on your website. You need to find processes to capture feedback from your visitors at the right time and right place...
https://userbrain.net/blog/best-website-customer-feedback-tools/
You’ve finished some design drafts for a new website. You’ve even shipped those new designs to your website. And now you wonder what people – your website visitors – think about those new changes...
https://usersnap.com/blog/website-visitors-feedback/
