How often have you been asked ‘what’s your customer experience strategy?’ Or have you stopped to think how long it took for you to notice the emergence of the ‘experience economy’? As a financial services organisation, you are not exempt from a strategic focus on customer experience (CX). Rather, there’s been a noticeable renewed commitment to CX worldwide.
https://yourstory.com/2018/10/customer-experience-new-game-changer-financial-services/
Ada Chen Rekhi is the founder and COO of Notejoy, a collaborative notes app that helps teams tackle projects outside the noise of email and Slack. Rekhi is leveraging years of experience in the collaboration space to build a business that is concentrated on giving its core customer base the ability to get their most important work done in a fast and focused workspace.
https://www.nav.com/blog/how-customer-feedback-informs-this-startups-growth-30165/
Customers play a very important role in any business. They determine the growth potential of the company by sharing a better picture of what’s working and what’s not. Therefore, entrepreneurs should not overlook the importance of customer service. Your business will surely fail if you are unable to meet the needs of today's customers. The service can actually vary from company to company, but the key elements to turn customers into longtime clients are timely responses, open communication, reliability and product knowledge. One should never underestimate the importance of happy customers!
https://www.entrepreneur.com/article/314733/
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