The people that know your business the best and can help you improve your business are your customers, and one of the best ways to really improve your business is to get feedback from your customers.
https://website-designs.com/business/tips-for-getting-informative-feedback-from-customers/
While post-sale Net Promoter Score surveys help you gain insight into what you can do to improve your onboarding process, raise your retention rate and reduce churn, pre-sale surveys help you discover weaknesses that stop people from becoming your customers in the first place.
https://www.retently.com/blog/nps-website-visitors/
When you make it easy for web visitors to tell you what they need, you can better connect with them. But most companies struggle to create an effective feedback route on their websites.
https://www.getfeedback.com/blog/interactive-website-surveys/
There are really two ways to uncover your visitors characteristics and learn what they find engaging on your site: 1. You could use Analytics or other data sources to guess it all, or 2. Ask them. Simply.
https://adespresso.com/blog/how-to-get-visitor-feedback/
When there is nothing on your site about who you are or who's on your team, people wonder about whether you are a good company to buy from." Here are the 10 most important things customers want to know
https://www.entrepreneur.com/article/207300/
Most companies solicit customer feedback on their products or services in various forms, even though it is hard to find evidence of any strategic benefits derived from its use. Most commonly used methods, surveys and focus groups, are tightly controlled by companies through the selection of the subjects of inquiry and carefully formulated questions that require a quantitative response.
http://blog.cx-iq.com/the-strategic-value-of-customer-feedback/
Businesses must be proactive in generating customer feedback. But your quest for feedback can either produce a magic elixir or simply be an annoyance to others, depending on how you do it.
https://www.score.org/resource/how-get-more-value-customer-feedback/
Take a moment and imagine a product that is easy to use from the very beginning. Imagine you have no questions, there is no confusion. Every detail is clear. The product is completely user-friendly. This is the dream of every brand. But how can you achieve it? And once did, how can you improve it? Endless questions to get to the point. That's when customer feedback comes in.
https://blog.intellyo.com/research/why-you-shouldnt-underestimate-the-importance-of-customer-feedback/
Simply receiving feedback isn’t enough; the central question becomes how to make that feedback valuable and actionable.
https://www.forbes.com/sites/williamcraig/2015/07/17/customer-feedback-isnt-useful-until-you-make-it-actionable/#42a11e4f72e7/
A business is a multiplicative system, which means you have to get every single factor right, in order for the business to succeed and getting one simple thing such as reviews wrong is enough to put your business to rest.
http://customerthink.com/5-ways-to-get-customers-to-review-your-business/
