If you’re reading this it’s probably safe to say your business has decided to implement an online customer feedback programme. Excellent choice! The next step is to start setting things into motion (in other words, collecting feedback), which can be challenging without the proper guidance.
https://mopinion.com/the-best-feedback-form-templates-for-your-website/
You’ve finished some design drafts for a new website. You’ve even shipped those new designs to your website. And now you wonder what people – your website visitors – think about those new changes...
https://usersnap.com/blog/website-visitors-feedback/
It’s often not that easy to gather feedback from angry, frustrated or disappointed customers on your website. You need to find processes to capture feedback from your visitors at the right time and right place...
https://userbrain.net/blog/best-website-customer-feedback-tools/
We believe that qualitative website feedback tools are also essential to take the pulse of your website, but surprisingly they are less widely used despite paid services such as Opinion Labs being available for many years and some incredible free tools such as the much lauded 4Q Survey.
https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/website-feedback-tools-review/#Website_feedback_tools/
Check out this list of the best product review websites for Business-to-business and Business-to-consumer companies. Keep in mind that every industry has niche sites, too. For instance, those in the restaurant industry may want to be on UrbanSpoon. This blog post won't get into sites that are specific to one industry, but it will provide review sites that apply to businesses in almost any industry.
https://blog.hubspot.com/blog/tabid/6307/bid/33741/12-places-businesses-should-be-collecting-online-reviews.aspx/
Website surveys are a popular method of collecting feedback that allows you to ask your visitors questions and collect their feedback. The key to a successful survey is asking the right questions in the right moment – then visitors are more likely to participate and share their thoughts. If you don’t know what question to ask, take a look at this list of 20 website survey questions
https://survicate.com/website-survey/questions/
Collecting customer feedback has to be an integral part of your business process. Getting negative and positive feedbacks are equally important. Fortunately there are lots of tools you can use to generate feedback. Hopefully these methods will help give you some ideas on how to get quality customer feedback on your site.
http://www.optimonk.com/blog/15-ways-e-commerce-websites-get-customer-feedback/
Whether you’re trying to improve the customer experience on your website or learn more about your site visitors, the quickest way to get the feedback you need is by hosting your surveys directly in your website.
https://www.surveymonkey.com/curiosity/3-easy-ways-survey-website-visitors/
According to the Harvard Business Review, online peer-to-peer reviews are powerful because they give customers a good sense of what it’s like to use your goods or services. Small-business owners can tout their services, but customers are more likely to believe other customers.
https://www.americanexpress.com/us/small-business/openforum/articles/how-to-get-customers-to-write-awesome-reviews-for-you/
Website intercept surveys can increase your feedback response rates by upwards of 60%. Collecting customer feedback is critical because it’s the cornerstone of a successful online business. Without customers, there is no business.
http://www.questionpro.com/blog/collect-feedback-website-intercept-surveys/
