When designing your website, keeping feedback in mind will significantly improve user experience. Think about every element of every page and ask yourself, “Does what I expect to happen, happen? When I do this, how can I be sure I’m doing it right? Will the website let me know if I can do this or if I did it correctly?”.
https://www.volacci.com/blog/volacci/2011/march/28/feedback-not-just-noisy-microphone-anymore/
Analyzing feedback is where the real improvement begins. Analyzing customer feedback data is valuable in delivering a better experience to your customers and stronger results for your business.
https://www.questback.com/blog/customer-feedback-analytics-what-you-need-to-know/
The secret to understanding customers' needs, wants and concerns is making the most of customer feedback. That means not only collecting feedback, but managing and acting upon that feedback to improve your products and services
http://www.destinationcrm.com/Articles/Web-Exclusives/Viewpoints/9-Ways-to-Successfully-Manage-Customer-Feedback-66492.aspx/
In this post, first we’ll take a look at a three-fold solution to respond to negative reviews. Next, we’ll take a look at the different channels where you’re likely to receive negative customer feedback and what can be done for them in specific.
https://vwo.com/blog/dealing-with-negative-customer-feedback-for-ecommerce/
It's time to change the way you think about customer feedback and how you collect it. Your business will be better off for it
https://www.americanexpress.com/us/small-business/openforum/articles/the-definitive-guide-to-getting-customer-feedback/
Customer feedback is a great way to get ideas on how to improve your business. When seeking feedback, it’s best to make it as easy as possible for your customers to give their suggestions or ideas for improvement and ensure you take the time to action on feedback...
https://www.business.gov.au/info/plan-and-start/start-your-business/what-is-customer-service/seek-customer-feedback/
When you finally launch your site, whether it’s a startup or an e-commerce or a portfolio site, you want it to be awesome, of course. And not just “awesome” but it needs to explain your offering clearly, create trust in the visitor, and not have confusing UX/UI and flow.
https://www.startups.co/articles/the-importance-of-getting-feedback-on-a-website-before-its-launched/
Are you using the right form of Customer feedback?
https://www.genroe.com/blog/transactional-vs-relationship-customer-feedback-which-is-right-for-you/7409/
How can you strike a balance between gathering real-time feedback and respecting your users’ rights to get stuff done without being interrupted?
https://community.uservoice.com/blog/in-app-customer-feedback/
5 Necessities of an Effective Closed-Loop Customer Feedback Program Website Feedback News certified bookmark
If you’ve been keeping up with this series, you're familiar with the idea of gathering continuous customer feedback. But it's important to note the changing environment for how that feedback is handled.
Traditionally, customer satisfaction surveys have focused on collecting aggregate data. In the world of market research, this approach makes sense.
It’s statistically accurate, high-level, and shows trending data—all great things for market researchers. But as customers have become more aware and their expectations have risen, this “open-loop” system falls short. Customers expect that if they take the time to provide personal feedback, then someone should take the time to provide personal follow-up.
https://www.peoplemetrics.com/blog/5-necessities-of-an-effective-closed-loop-customer-feedback-program/
