Find the five best reasons why your B2B company should be collecting consumer feedback to get the most from your sales, marketing, retention and growth efforts.
http://blog.trustpilot.com/blog/2015/9/23/5-proven-reasons-why-b2b-companies-absolutely-need-customer-feedback/
You need to ensure that you’re receiving honest feedback, whether it’s the good, the bad, or even the ugly. Here is a list of 7 useful tools which helps you gather valuable customer feedback.
https://www.impactbnd.com/blog/7-survey-tools-for-getting-valuable-customer-feedback/
Don’t leave your customer feedback in the hands of Yelp users; actively seek it out and post it on your company’s website.
http://www.verticalresponse.com/blog/why-customer-feedback-can-profitable/
When users take time to offer useful feedback, you have to consider what their experience is like. Usually it’s the ones who care most that take their time to send you thoughts and ideas. By ignoring them, you’re telling your best customers that you don’t care.
https://blog.intercom.com/3-rules-for-customer-feedback/
When designing your website, keeping feedback in mind will significantly improve user experience. Think about every element of every page and ask yourself, “Does what I expect to happen, happen? When I do this, how can I be sure I’m doing it right? Will the website let me know if I can do this or if I did it correctly?”.
https://www.volacci.com/blog/volacci/2011/march/28/feedback-not-just-noisy-microphone-anymore/
You have launched your website or your new product successfully. Congrats! Now it is time to gather feedback from your users and website visitors. But how does that work?
https://brand24.com/blog/how-to-collect-feedback-from-your-website-visitors/
Analyzing feedback is where the real improvement begins. Analyzing customer feedback data is valuable in delivering a better experience to your customers and stronger results for your business.
https://www.questback.com/blog/customer-feedback-analytics-what-you-need-to-know/
Your website tells visitors your business story, educates them on the products/services, funnels them to the point of interest and finally converts them into a customer — The only reason a website even exists, is for its visitors. That’s why visitor feedback is cardinal!
https://medium.com/zargethq-stories/what-motivates-website-visitors-to-share-feedback-70cdf0d3b373/
Here is a list of customer feedback tools. Some of the tools collect feedback, others tools provide platforms to generate ideas. Most of these tools have free options, making them excellent resources to help you connect with your customers.
https://www.practicalecommerce.com/14-Customer-Feedback-Tools-for-Small-Business/
In order to maximise the benefits of gathering feedback, however, you need to be purposeful about it. Here are some pointers to take note of when thinking about gathering feedback from your users.
https://www.interaction-design.org/literature/article/test-your-prototypes-how-to-gather-feedback-and-maximise-learning/
