With the stratospheric rise in the use of mobile devices. And the rise in the popularity of mobile phones; you’d be doing yourself a huge disservice if your website is not designed to respond and adjust to mobile and other devices.
One quick way of doing this would be to use a responsive website design. It’s quick and easy. But, what’s a responsive website? What does it look and/or feel like?
https://www.forbes.com/sites/brianrashid/2017/06/13/5-essential-reasons-and-benefits-why-you-should-be-using-a-responsive-website-design-now/
Anyone who’s ever manned a support queue knows that one angry customer can ruin your whole day. You’re busy tackling cases when a scathing email suddenly knocks the wind out of you. Even if you’re a seasoned support agent, it’s hard to not take it personally.
Responding to angry customers is one of the hardest parts of the job, but also one of the most important. Unhappy customers tend to be more blunt and open with their feedback, and engaging with them productively can go a long way.
So how do you do it?
https://www.business2community.com/customer-experience/making-best-negative-product-feedback-01967133/
The Mopinion team is committed to providing the best possible feedback analytics solution out there; an objective which requires constant improvement and innovation. Thanks to the feedback of our customers, we’re happy to announce the release of several updates and new features within our software this month!
https://mopinion.com/december-product-updates-featuring-automated-tagging/
Analytics and data gives us all sorts of insights into what our customers want from our business. But sometimes… don’t you wish you could get an answer straight from your customers?
That’s what customer feedback is all about.
https://blog.kissmetrics.com/best-ways-to-get-feedback/
In an age where there is abundance of data, brands need to apply different approaches to customer feedback analysis in order to understand the next steps necessary to foster their growth.
There are a variety of metrics that can be evaluated from customer feedback such as brand reputation, product perception and customer satisfaction. Each metric can help brands understand how to meet customer expectations by making the right improvements to their product and learn crucial insights that can increase their market shares.
https://www.wonderflow.co/blog/types-of-customer-feedback-analysis/
Any company that deals with data will have to comply with the GDPR, whether or not they are based in the European Union or not. In October 2016, secretary of state for Culture, Media and Sport Karen Bradley highlighted that ‘we will be members of the EU in 2018 and therefore it would be expected and quite normal for us to opt into the GDPR and then look later at how best we might be able to help British business with data protection while maintaining high levels of protection for members of the public.’
https://www.forbes.com/sites/madhvimavadiya/2017/12/29/gdpr-uk-regulation/#6b501716165a/
Learning about your customers has become a priority in business, informing everything from product development to marketing and customer service. It’s important that brands remain aware of the customer perspective as they make crucial decisions.
https://www.forbes.com/sites/deeppatel/2017/06/17/7-tools-for-learning-more-about-your-customers/#1dabd53a2f78/
In today’s digital business world, most businesses and companies rely on their customers’ feedback and responses to determine if the products and services they offer are satisfactory or not. Given these circumstances, survey tools in WordPress, Facebook, LinkedIn, and other social platform channels are developed and utilized to measure the acquired feedback and responses from clienteles. Moreover, customer feedback and responses provides entrepreneurs and marketers a clearer insight, which they can use to enhance their brand, products, services, and their overall customer experience.
https://qeryz.com/blog/importance-of-customer-feedback-and-responses/
If your business is largely online, your website is everything. It determines the level of visitor engagement and, ultimately, your revenue and profitability.
Your site analytics can give great guidance for making improvements, from highlighting tactical conversion opportunities to a strategic need to drive greater referrals from external sources such as search engines or social media.
http://www.quanteze.com/website-feedback/
Most web designers and developers avoid getting feedback on their work because it can be time consuming, frustrating and even scary. But it doesn’t have to be that way. When done right, you can gather feedback that will inspire you, give you a fresh perspective and push your work to the next level.
https://www.hongkiat.com/blog/7-steps-to-better-website-feedback/
Website Feedback News is a global community of people working or interested in Website Feedback, UX and technology.
