Getting quality product feedback is essential when building or having just built a new product. This feedback can provide you with critical data that will ultimately drive your product strategy. With this type of feedback, users are not only looking for feedback from customers but also internal teams.
https://mopinion.com/top-8-most-popular-product-feedback-tools-overview/
How do we achieve seamless digital customer experience that our customers are after? We must find ways to streamline our approach for delivering an exceptional digital CX and do so by leveraging the proper solutions and technologies. And pay attention to the trends…
Here are the top 4 Digital Customer Experience trends for 2018, according to Mopinion.
https://mopinion.com/top-digital-customer-experience-cx-trends-for-2018/
Welcome to 2019… where digital technologies will start evolving faster than we can adapt. Where customers’ experience expectations will rise above everything else. Where predictive analytics will boost customer experience for good, and where data ethics will become the new competitive advantage. Bottom line: our customers expect now more than ever that the digital customer experiences (CX) we provide are not only seamless and integrated but also more advanced and secure.
https://mopinion.com/top-digital-customer-experience-cx-trends-for-2019/
Customer feedback is arguably one of the best ways you can grow and expand your products and services. Being able to obtain that feedback and then apply it to your business effectively can mean the difference between a good year and a great year.
https://moz.com/blog/top-ten-ways-to-get-more-customer-feedback-whiteboard-friday/
What’s your online marketing strategy this year? No matter how you are looking to edge ahead of your competitor, it’s no secret that the right marketing tools are what you need to accomplish more. And no, Hootsuite and its likes aren’t the only tools you should look at today.
If you’re looking to get better insight into your customers, you need to offer your marketing team more research and investment opportunities. The better your marketing strategies, the more likely you are to increase your profits.
https://www.theyucatantimes.com/2019/03/top-tools-for-online-marketing-in-2019/
Are you using the right form of Customer feedback?
https://www.genroe.com/blog/transactional-vs-relationship-customer-feedback-which-is-right-for-you/7409/
"Growth for B2B is hard. It used to be that you could accelerate growth with huge customer acquisition. Ramping up your sales and marketing is not enough to sustain growth. Today, the best companies are growing through customer success. That’s why I interviewed Kia Puhm (@kiapuhm), CEO at K!A CX Consulting to talk about customer success."
http://customerthink.com/transform-your-customer-journey-and-accelerate-growth/
Established in 2001 in the Netherlands, Translink operates as the connecting force behind the OV-chipkaart. One card used for accessing all sorts of public transportation, the OV-chipkaart is an easier and more secure way for people to travel. The OV-chipkaart also allows Dutch public transportation companies to make more efficient use of capacity, resources and staff.
https://mopinion.com/translink-provides-seamless-online-experience-with-customer-feedback/
Travix wants to elevate its focus on ‘Customer First’ to an even higher level. To do this, they will be taking a few big steps in 2017 in regards to measuring customer satisfaction..
https://mopinion.com/travix-revamps-digital-feedback-programme-worldwide-using-mopinion-software/
Today’s consumer has incredibly high expectations of the brands they spend their time and money with. Consumers realize they are not beholden to brands as options arise across the ever-expanding market of goods and services, and brands have begun listening to customers to help drive their product roadmaps, and ultimately, to drive success through loyalty. Going one step further, customers no longer only compare brands to their direct competitors; they compare their experiences to the best customer experience they’ve ever received, which sets the bar even higher.
But even though today’s brands are wising up to the importance of listening, a gap still exists between customer feedback and how brands act on it. According to a new report from Gladly, 92% of customers say they would stop purchasing from a company after three or fewer poor customer service experiences, and 26% of those would stop after just one bad experience. Listening to and acting on feedback shows respect, and quite frankly, today’s consumers don’t have the time or patience to deal with brands who don’t respect them.
https://www.business2community.com/customer-experience/turn-your-digital-experiences-into-customer-feedback-opportunities-02139137/
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