Tags: finance*

4 bookmark(s) - Sort by: Date ↓ / Title / Voting /

  1. Luckily, this transition to a more digital way of working has – in return – given financial institutions the opportunity to get even closer to their customers than ever. The question is, what do these customer journeys look like and how can digital feedback play into the process of enhancing them?

    This article will analyse what the online customer journey within the financial industry looks like, and how organisations within this industry can leverage digital feedback to optimise various stages within the journey.
    https://mopinion.com/optimise-the-online-journey-for-financial-institutions/
    Comments - Voting 0
  2. The finance industry has been undergoing quite a few changes over the last few years. Financial institutions that were once very traditional are now looking to adopt best practices used by more agile and flexible FinTech organisations. These practices that will not only enable these organisations to adapt to a fast-changing and increasingly tech-driven industry ecosystem, but also meet the rising expectations of their research-savvy and technologically inclined customer base.
    In this article, we will analyse the current state of the financial industry as well as summarise 5 best practices for Financial Companies entering into the ‘Digital Age’ .
    https://mopinion.com/best-practices-for-financial-companies-entering-the-digital-age/
    Comments - Voting 0
  3. One of the most important tasks we’re faced with in business and in our personal lives is taking care of our finances, and mobile banking is already insanely popular across all demographics. According to Apptentive’s recent consumer survey, the majority of banks and credit unions offer mobile banking apps—and they are wildly popular. Specifically, 80% of respondents said their primary bank has a mobile app. Of those whose bank has a mobile app, 69% of respondents actively use their bank’s app, and 25% use their bank’s app daily.
    https://www.business2community.com/mobile-apps/why-finance-app-success-depends-on-customer-feedback-02163819/
    Comments - Voting 0
  4. How often have you been asked ‘what’s your customer experience strategy?’ Or have you stopped to think how long it took for you to notice the emergence of the ‘experience economy’? As a financial services organisation, you are not exempt from a strategic focus on customer experience (CX). Rather, there’s been a noticeable renewed commitment to CX worldwide.
    https://yourstory.com/2018/10/customer-experience-new-game-changer-financial-services/
    Tags: , , , by eringilliam (2018-10-30)
    Comments - Voting 0

Top of the page

First / Previous / Next / Last / Page 1 of 1 Website Feedback News: tagged with "finance"

Make sure to check out our other labels too:

About - Made with in Rotterdam

Mopinion: The Leading User Feedback Tool

Mopinion is a proud sponsor of Website Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Feedback Tools in order to collect feedback from the user. Mopinion takes it one step further and offers a solution to analyse and visualise user feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.