This article will take a look at some of the best mobile in-app feedback tools that will help you achieve an optimal mobile user experience.
https://mopinion.com/top-11-best-mobile-in-app-feedback-tools-an-overview/
In today’s Internet-driven world, customers have more power than ever.
If customers have a positive customer experience, they will share this experience with friends, family and connections, which in turn can lead to new business. All at zero cost. But what happens if you fail to provide a positive customer experience?
https://www.superoffice.com/blog/customer-complaints-good-for-business/
Surveying your customers regularly and in a variety of ways is a critical part of running a successful business, regardless of your industry, product or service. Surveys measure satisfaction — or dissatisfaction — with your offerings, determine critical needs and offer an opportunity to effectively communicate and build truly personal relationships with your customers.
https://www.huffingtonpost.com/2012/02/27/customer-surveys-5-things-you-need-to-know_n_1263811.html/
Website intercept surveys can increase your feedback response rates by upwards of 60%. Collecting customer feedback is critical because it’s the cornerstone of a successful online business. Without customers, there is no business.
http://www.questionpro.com/blog/collect-feedback-website-intercept-surveys/
According to the Harvard Business Review, online peer-to-peer reviews are powerful because they give customers a good sense of what it’s like to use your goods or services. Small-business owners can tout their services, but customers are more likely to believe other customers.
https://www.americanexpress.com/us/small-business/openforum/articles/how-to-get-customers-to-write-awesome-reviews-for-you/
Whether you’re trying to improve the customer experience on your website or learn more about your site visitors, the quickest way to get the feedback you need is by hosting your surveys directly in your website.
https://www.surveymonkey.com/curiosity/3-easy-ways-survey-website-visitors/
Collecting customer feedback has to be an integral part of your business process. Getting negative and positive feedbacks are equally important. Fortunately there are lots of tools you can use to generate feedback. Hopefully these methods will help give you some ideas on how to get quality customer feedback on your site.
http://www.optimonk.com/blog/15-ways-e-commerce-websites-get-customer-feedback/
Website surveys are a popular method of collecting feedback that allows you to ask your visitors questions and collect their feedback. The key to a successful survey is asking the right questions in the right moment – then visitors are more likely to participate and share their thoughts. If you don’t know what question to ask, take a look at this list of 20 website survey questions
https://survicate.com/website-survey/questions/
Check out this list of the best product review websites for Business-to-business and Business-to-consumer companies. Keep in mind that every industry has niche sites, too. For instance, those in the restaurant industry may want to be on UrbanSpoon. This blog post won't get into sites that are specific to one industry, but it will provide review sites that apply to businesses in almost any industry.
https://blog.hubspot.com/blog/tabid/6307/bid/33741/12-places-businesses-should-be-collecting-online-reviews.aspx/
We believe that qualitative website feedback tools are also essential to take the pulse of your website, but surprisingly they are less widely used despite paid services such as Opinion Labs being available for many years and some incredible free tools such as the much lauded 4Q Survey.
https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/website-feedback-tools-review/#Website_feedback_tools/
