Last year, we asked Spokeo – an online people intelligence service – to share their experience with implementing a new and improved Voice of Customer (VoC) program. Customer Experience Manager Brady Gillerlain took the reins and walked us through their decision making process as well as initial plans for using Mopinion’s all-in-one feedback analytics software to gain a deeper understanding of their customers and better define customer success. Their plans were inspiring, but where did they end up?
https://mopinion.com/customer-story-spokeo-voc-program/
As a result of the current crisis, the last few months have brought major change to the way many companies operate. Most – if not all – employees were urged to work at home full time, which completely threw a wrench into their routines and communications, especially with other team members. Meanwhile many companies fared well despite the new circumstances. Their secret? Team Chat Tools. Thanks to team chat tools, time and distance no longer play a role. Teams can easily communicate with fellow team members in real-time, wherever and whenever.
https://mopinion.com/best-team-chat-tools-for-remote-work/
It’s time for another product update and we’ve got plenty to share with you this month! Despite the current crisis, our team has continuously worked hard to make valuable improvements to our platform. To kick off the month, we have various Mopinion Raspberry improvements, several cool new features and platform updates such as compliance with the same site cookie policy, and a series of new integrations.
https://mopinion.com/mopinion-june-product-update-2020/
Mopinion has teamed up with widely used issue tracking tool JIRA. This new integration combines digital customer insights with issue tracking and (agile) project management, making it easier for web and development teams to manage and resolve website and software issues.
https://mopinion.com/mopinion-integrates-with-jira/
That’s right! Mopinion has also joined forces with popular collaboration app, Basecamp. This new webhook integration enables teams to achieve next-level digital feedback management through improved productivity in project management.
https://mopinion.com/mopinion-integrates-with-basecamp/
It’s 2020 and the world has completely turned on its head. Businesses have found themselves scrambling to adapt to the new regulations, searching for creative ways to maintain the same levels of efficiency with a remote workforce. This movement is so large scale, in fact, that Time magazine is calling it, ‘the world’s largest work from home project’. And what’s more, this way of working is likely here to stay for some time, even after the crisis is over.
https://mopinion.com/rise-of-saas-increasingly-remote-workforce/
After much consideration, the Red Herring judging panel has announced its Top 100 Europe winners today, recognising Europe’s leading private companies and celebrating these startups’ innovations and technologies across their respective industries. And we are proud to announce that Mopinion is among this group of winners.
https://mopinion.com/mopinion-2020-red-herring-top-100-europe-winner/?utm_content=buffer3e0de&utm_medium=social&utm_source=facebook.com&utm_campaign=buffer/
It's clear that listening and taking action on customer feedback is a growth tactic for your bank. But how do you get started with a customer feedback management program?
As with most organizational initiatives, you have two options: build or buy.
https://www.peoplemetrics.com/blog/should-you-outsource-your-customer-feedback-program-or-keep-it-in-house/
Your customer experience management (CEM) system is up and running. You are actively listening to your customers and have an impressive 20% survey response rate. You’re measuring NPS and CSAT, and real-time alerts are coming in. That’s great! All signs point to a successful Voice of Customer (VoC) program.
https://www.peoplemetrics.com/blog/are-you-there-company-its-me-your-customer/
growth hacking landscape software startups
Welcome to Mopinion’s 2020 edition of the Growth Hacking landscape. For this landscape, we’ve gathered over 80+ Growth Hacking software from 8 key categories in this space. Designed to guide Startups in search of new avenues for growth, the software we’ve selected is affordable and proven to be effective in achieving growth.
https://mopinion.com/mopinion-growth-hacking-landscape/
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