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  1. Website performance is an important but sometimes overlooked component of a website’s ability to attract and convert traffic. This makes sense especially at the age of e-commerce and online payments, through multiple channels such as mobile and web, where every second counts.
    http://www.cxotoday.com/story/heres-why-web-performance-market-will-keep-growing/
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  2. With rapid digitisation, businesses adopting technology for the first time, security threats and incidents are on the rise in the Indian market. And the government is currently in the process of updating the national cybersecurity policy. Having announced that the 2013 policy will be updated by 2020, the government is inviting suggestions from Indian citizens for the National Cybersecurity Strategy to cover all scopes and diversity of cybercrimes and cybersecurity areas of interest.
    http://inc42.com/buzz/govt-calls-for-citizen-feedback-on-national-cybersecurity-strategy/
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  3. It will come as a surprise to no one that Google uses AI to keep its Search results free from spam and links pointing to dangerous websites. AI is a powerful tool, but it can be more effective when it’s used in combination with human input. With that in mind, Google is asking for your help to keep its search results clean.
    https://www.forbes.com/sites/kevinmurnane/2018/06/09/google-wants-your-help-in-removing-garbage-from-its-search-results-heres-what-you-can-do/#23f7b50bfc16/
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  4. Online ratings and reviews can offer valuable insights into what customers are really thinking. But what happens when that feedback isn’t the whole story?
    http://multichannelmerchant.com/blog/giving-voice-silent-majority-boosts-the-customer-experience/
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  5. Are you losing sleep at night thinking about the arrival of GDPR? If so, you’re not alone. There are still many organisations (small and large) that aren’t entirely sure how to prepare themselves for the upcoming changes in data collection regulation, especially as it pertains to digital feedback. But don’t worry, it’s not too late to start!

    This article guides you through the basics of GDPR (e.g. what it is and who will be affected), the most critical changes to be aware of in terms of digital feedback collection, why it’s important to comply with these regulations, the consequences if you choose not to and what we’re doing here at Mopinion to get ourselves and our clients ready for the new legislation.
    https://mopinion.com/gdpr-impact-on-digital-feedback-collection/
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  6. Receiving Web design feedback, complimentary or otherwise, can be a touchy experience for designers. Marketers need to be careful how they deliver feedback—whether it's their first time working with the designer or their tenth time.
    http://www.marketingprofs.com/articles/2014/26438/five-tips-for-giving-the-right-feedback-on-web-design/
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  7. About a year ago, I became digital director at Salesforce.org (the nonprofit arm of Salesforce). I suddenly found myself in a committed long-term relationship with the website — and it was a real fixer-upper.

    As I learned from "Sex and the City," before making any major relationship decision, you have to discuss it with your friends over lunch. In this case, it was a friend who also works in marketing for a B2B tech company and also happened to have just finished a website redesign (I know, I need to branch out).

    I listened selectively and ended up ignoring half of his advice.
    https://www.forbes.com/sites/forbescommunicationscouncil/2018/01/24/five-pieces-of-advice-on-website-redesign-and-what-to-ignore/#4d46d3791e97/
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  8. The Fairbanks North Star Borough is seeking the public’s feedback on upcoming changes to their website. There is a survey with seven questions located on their website asking about resident’s experiences interacting with the website. The survey is expected take about a minute.
    http://webcenter11.com/content/news/Fairbanks-North-Star-Borough-seeks-public-feedback-on-changes-to-website---566991851.html/
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  9. Expresso Fashion and Claudia Sträter are two well-known Dutch fashion brands with stores in the Netherlands, Belgium and Germany. Alongside their more traditional, brick-and-mortar shops, these labels are also sold online. This omni-channel strategy makes it possible for these two webshops to not only serve as sales channels but also platforms for inspiration. Visitors can get their inspiration online and then choose to do their shopping in the webshop or in-store. In other words, their online services are critical to the success of both on- and offline channels.
    https://mopinion.com/expresso-fashion-claudia-strater-customer-story/
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  10. Web designing and its understanding, user experience should be acknowledged. Users will remember their visit to a website even if they do not remember the salient features and main points of that web. And this makes it an even more critical position than knowing about the website thoroughly.

    The layout, text, interactive elements, and graphics are the main points that not only provide the user with information. But it assists the visitor’s experience, and it serves to make it a memorable experience for the user and more likely to be shared on social media for further promotion. UX design is an active fragment of web work.
    http://ventsmagazine.com/2019/12/03/everything-you-need-to-know-about-web-design-user-experience/
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Mopinion: The Leading User Feedback Tool

Mopinion is a proud sponsor of Website Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Feedback Tools in order to collect feedback from the user. Mopinion takes it one step further and offers a solution to analyse and visualise user feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.