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  1. WordPress is a highly versatile content management system when it comes to website designing and development. Statistically, around 75 million websites are running on WordPress web creation tool. The unique thing about this open source is a diversity of plugins. It offers over 53,000 plugins which gives myriad opportunities to augment the functionality of the website.
    https://www.calvindude.com/5-essential-wordpress-user-feedback-plugins-for-small-business-website/
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  2. SAN JOSE — In an effort to amplify their reach into San Jose communities, the city’s civilian police watchdog has launched a new website and text-messaging system to gather citizen feedback and take complaints.

    The move is a nod to the evolving modes of communication for younger residents less inclined to make a phone call or show up to the Office of the Independent Police Auditor (which just moved a block away from its previous location).
    http://mercurynews.com/2019/12/16/san-jose-police-auditor-revamps-online-presence-to-engage-residents/
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  3. With over a billion websites in the world, are you doing what is required to separate your site from the pack? Online success is entirely possible, but it doesn’t happen overnight. In order to draw new and returning customers to your website, you must implement the proper functions and test those attributes to ensure their efficiency.

    As technology like eye tracking advances, you will have to do more to retain customers, but you don’t want to forget about the basics. Below, we cover the crucial components your site should have, as well as how to protect and test these features.
    http://bdtechtalks.com/2019/12/13/website-testing-optimization-seo/
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  4. Before we can sit back and celebrate the holidays, we’ve got one more teaser on our agenda for you all: the final post of our five-part introduction blog series: Unmasking Mopinion Raspberry (which will be launched this January!). In this teaser, we will shed some light on the Data Explorer and Chart Builder. These updates are guaranteed to give you a smooth and lucid user experience.
    http://mopinion.com/unmasking-mopinion-raspberry-data-explorer-chart-builder/
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  5. When we talk about identity and access management (IAM), too often the conversation comes down to an essential trade-off between customer experience and risk. How many hoops will customers jump through before they give up? How much are you willing to lose to fraud in exchange for increased adoption on your digital channel?
    http://securityintelligence.com/posts/3-ways-to-supercharge-identity-and-access-management/
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  6. Marketing has evolved over the years from a largely intuitive exercise based on an executive’s judgment and experience, into becoming a data-obsessed occupation. A hundred years ago, department store magnate John Wanamaker was famously quoted as saying that he knew half of his advertising spend was wasted. The problem, he said, was that he didn’t know which half. That’s not the case today.
    http://securityboulevard.com/2019/12/the-changing-landscape-of-customer-acquisition-engagement-and-retention-in-2020/
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  7. You already know that your customers' satisfaction is critical to the success of your business. But what about employee satisfaction? Does it matter how happy your staff is? And should you gather employee feedback? In this article, we'll take a look at how you can use a Net Promoter Score (NPS) survey to assess your employees' at-work satisfaction and loyalty to your brand, producing a metric called eNPS.
    http://business.com/articles/enps-employee-feedback/
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  8. Web designing and its understanding, user experience should be acknowledged. Users will remember their visit to a website even if they do not remember the salient features and main points of that web. And this makes it an even more critical position than knowing about the website thoroughly.

    The layout, text, interactive elements, and graphics are the main points that not only provide the user with information. But it assists the visitor’s experience, and it serves to make it a memorable experience for the user and more likely to be shared on social media for further promotion. UX design is an active fragment of web work.
    http://ventsmagazine.com/2019/12/03/everything-you-need-to-know-about-web-design-user-experience/
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  9. For a successful website or mobile app, user experience and interaction are critical factors which calls for testing, feedback and refinement during and after the design process. This is where feedback comes in handy. Asking for feedback from users can provide you with an alternative perspective, enabling you to properly meet the requirements as well as expectation of these users. While there are various types of user experience feedback solutions (see previous article with UX tools overview), there is one type in particular that enables businesses to improve page usability, Visual Feedback tools.
    http://mopinion.com/top-21-visual-feedback-tools-an-overview/
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  10. The Customer Feedback Software Market report provides a holistic evaluation of the market for the forecast period (2019–2029). The report comprises of various segments as well an analysis of the trends and factors that are playing a substantial role in the market. These factors; the market dynamics,involves the drivers, restraints, opportunities and challenges through which the impact of these factors in the market are outlined. The drivers and restraints are intrinsic factors whereas opportunities and challenges are extrinsic factors of the market. The Customer Feedback Software Market study provides an outlook on the development of market in terms of revenue throughout the prognosis period.
    http://downeymagazine.com/2019/12/03/customer-feedback-software-market-growth-by-2029-pmi/225330/
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Mopinion: The Leading User Feedback Tool

Mopinion is a proud sponsor of Website Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Feedback Tools in order to collect feedback from the user. Mopinion takes it one step further and offers a solution to analyse and visualise user feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.