Are your customers happy?
If you don’t know for sure, guessing is not the next best thing. According to a 2017 study by the folks at American Express, a person from the U.S. is going to tell an average of 15 people about a bad customer service experience.
Even worse, research by thinkJar’s CEO, Esteban Kolsky, found that only 1 out of 26 unhappy customers complain. The rest will just leave..
http://optinmonster.com/best-ways-to-collect-customer-feedback/
If you’re not already thinking about 2020 web design, the time is now. Already, web design trends for 2020 have started to emerge, and if you want to stay on-trend and engage site visitors, it’s crucial to pay attention.
But what is the future of web design in 2020? Will everything change? Well — not everything, but some specific 2020 web design trends are worth your attention.
http://webfx.com/blog/web-design/web-design-trends-for-2020/?ref=webdesignernews.com/
With rapid digitisation, businesses adopting technology for the first time, security threats and incidents are on the rise in the Indian market. And the government is currently in the process of updating the national cybersecurity policy. Having announced that the 2013 policy will be updated by 2020, the government is inviting suggestions from Indian citizens for the National Cybersecurity Strategy to cover all scopes and diversity of cybercrimes and cybersecurity areas of interest.
http://inc42.com/buzz/govt-calls-for-citizen-feedback-on-national-cybersecurity-strategy/
Right or wrong, the general public associates the term “cookie” with a perceived online privacy invasion. But cookies, along with other tracking technologies, provide the personalized user experiences that consumers crave.
http://adexchanger.com/data-driven-thinking/before-we-kill-the-cookie-lets-ask-why/
Why is Project Management (PM) often still time consuming and inefficient? Are you still repeatedly updating spreadsheets, drowning in post-its and participate in weekly update meetings? That’s really a waste of time and effort. You can have a complete overview of your project in a glance, with a little help from the right software tool. These days there’s more than enough project management software, helping you stay on top of each project.
https://mopinion.com/top-20-best-project-management-software-an-overview/
It’s time for a new monthly Employee in the Spotlight! Last month we interviewed our Mobile Developer Kees van Welsenis. This time we introduce the lady behind the many blogs and articles of Mopinion. We’d like to shine a light on Erin Gilliam, our always smiling American colleague.
https://mopinion.com/employee-in-the-spotlight-erin-gilliam/
Creating a structure for your app, however, can take a lot of time and energy, unless of course, you have the right tool in place. That is why many mobile developers start out with a mobile app wireframing or mockup tool. Mobile app wireframes can not only help save valuable time (and money!) but also help developers focus on the user experience.
https://mopinion.com/mobile-app-wireframing-mockup-tools/
We’re just a month and a half out from launching Mopinion Raspberry, and it’s time for another sneak peek into the new user interface. In this five-part series, we will ‘unmask’ various new components of the software one by one; components that are guaranteed to give you a smooth and lucid user experience.
http://mopinion.com/unmasking-mopinion-raspberry-feedback-form-builder/
Winter is coming, which means it’s time cozy up by the fire, grab some hot cocoa and get lost in that book you’ve been meaning to dive into. For UX Designers, this is a good opportunity to catch up on some design-specific reading. There are plenty of resources out there that will give you a deeper understanding of the principles behind UX design as well as some practical tips and tricks you can apply to your website or mobile app. From beginners to senior UX designers, we’ve got UX books out there for all levels of experience.
http://mopinion.com/best-user-experience-ux-books-this-winter/
The rumors are true. The newest version of Mopinion’s software, known as Mopinion Raspberry, is set to go live in January 2020. With rigorous testing and refinement processes in full swing, we’d like to take these next few months to slowly introduce you to Mopinion Raspberry. In this five-part series, we will ‘unmask’ various new components of the software one by one; components that are guaranteed to give you a smooth and lucid user experience.
http://mopinion.com/unmasking-mopinion-raspberry-the-navigation/
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